Booking Policy

We Are Open! NEW Flexible Booking Policy Available

We understand that it’s normal to feel cautious about making travel plans in the near future.

You’re not alone.

We’ve been talking to customers frequently throughout this difficult and uncertain time and have paid close attention to their feelings and feedback.

Our customers are anxious and apprehensive, yet they’re also seeking something to look forward to in post-quarantine life.

That’s why we’ve introduced our new Flexible Booking Policy to give you total peace of mind so you can confidently book your next trip with Running camps Kenya whilst eliminating any risk.

You choose at no extra charge from either our Full Flex or Ultimate Flex booking options depending on what YOU feel comfortable with.

We want you to have clarity in where you stand with us going forwards and allow you to feel totally comfortable.

2 Flexible Booking Options to choose from

Full Flex
Booking Option

  • Book any running camp of your choice.
  • Pay a €100 deposit.
  • Change the dates up 2 times for free.*
  • Up to 30 days before departure.

Ultimate Flex
Booking Option

  • Book any running camp of your choice.
  • Pay in full.
  • Change the dates as many times as you like for free.*
  • Up to 30 days before departure.

Both of our FLEX options give you freedom from financial worry or tie-in 

by allowing you to delay your departure and transfer your payment to another date of your choice, free of charge. 

We’re here to reassure you that booking with Running camps Kenya means it’s time to stress less and get excited for your next travel experience! 

*We need to apply some conditions in order to make this possible for everyone so we have outlined these in full on our FAQs section below.

Still got questions? Chat to us by email or by phone for more details. We’d love to hear from you.

 

FAQ

Both Full Flex and Ultimate Flex allow you to change your booking date with Running camps Kenya.

The level of flexibility is entirely up to you and which booking / payment option you choose.

Full Flex and Ultimate Flex will apply to all new and existing reservations made for bookings that start from 1 May 2020 onwards.

Full Flex

To secure your booking for any running camp of your choice, right now a deposit of just €100 per traveller is all that’s required.

Where the €100 deposit has been paid and you wish to amend your booking, the following terms apply:

Changes you can make under Full Flex:

  • The camp dates / duration.
  • Changes to any optional / additional excursions.

Under Full Flex, you are able to make a maximum of 2 changes. We ask that you make these changes as soon as possible and at the very latest 21 days before the departure date.

If you choose to change the dates of your running camp, the new camp dates must be within 18 months of the original booked camp date.

Once your new camp has been confirmed, we will of course send you the new information by email so you have a full copy of the details.

After confirmation, the balance of the running camp will be invoiced to you and payable 21 days before the new camp start date.

 

Credit vouchers:

We understand that you may be uncertain as to when you will be able to travel. That’s why we’ve introduced credit vouchers.

Credit vouchers for the full value of the deposit paid by you can be issued in cases where you are uncertain as to when you will be able to travel. The vouchers will have a validity period of 18 months, and can be gifted to another person of your choice if you decide not to travel within that period.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

Please note that if the balance of payment has been made or the full payment was made at the time of booking, Ultimate Flex applies (see next section). 

 

Ultimate Flex

You will be eligible for Ultimate Flex terms if you have paid for your running camp in full, either:

A) At the time of booking, or

B) By deposit and balance installments.

Changes you can make under Ultimate Flex:

  • The camp dates / duration.
  • Changes in any optional / additional excursions.

When you choose Ultimate Flex, you are free to make an unlimited number of changes.

We ask that you make these changes as soon as possible and at the very latest 30 days prior to the departure date.

If you choose to change the dates of your tour, the new camp dates must be within 36 months of the original booked camp date.

Once your new camp has been confirmed, We will, of course, send you the new information by email so you have a full copy of the details.

 

More on credit vouchers:

We understand that you may be uncertain as to when you will be able to travel. That’s why we’ve introduced credit vouchers.

Credit vouchers for the full value paid by you can be issued in cases where you are uncertain as to when you will be able to travel. The vouchers will have a validity period of 36 months, and can be gifted to another person of your choice if you decide not to travel within that period.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

 

Private Groups:

For private groups, please note that we will ask the whole group to make changes as a group. Where the group size reduces due to a change, a re-price of the tour may be required, if so, we will let you know in advance.

 

Flights:

We don’t offer flights as part of our service. But we are always available for advice and support.

During these uncertain times, we recommend making flight payments by credit card so that you also have recourse via your credit card company if flights are cancelled by the airline.

Additionally, it’s advisable to take out travel insurance that covers flights.

 

Full Flex entitles you to make 2 free-of-charge amendments to your original booking, including dates and change of additional excursions up to 30 days before the departure date.

Once you have used your free Full Flex amendments, you cannot change dates again unless you pay the remaining balance in full so that Ultimate Flex applies.


Ultimate Flex entitles you to make unlimited free-of-charge amendments to your original bookings, including dates and change of additional excursions up to 30 days before the departure date.

Full Flex requires that you reschedule your running camp within 18 months of your original departure date.

Ultimate Flex requires that you reschedule your running camp within 36 months of your original departure date.

Should you decide to completely cancel your running camp with us our standard terms and conditions apply in that your deposit is non-refundable. We can only offer you alternative camp dates within 18 months of your original departure date.

However, if you pay the remaining balance in full then our Ultimate Flex Booking Policy applies and you can choose alternative camp dates within 36 months of your original departure date.

Another option is to transfer your payment to a credit voucher. This voucher is valid for 18 or 36 months depending on the Flex Option you chose, and can be gifted to another person of your choice if you decide not to travel.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

For Full Flex, please let us know up to 30 days before your arrival date. At this point you must notify us immediately of your new preferred departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the deposit paid by you, with a validity period of 18 months.

For Ultimate Flex, please let us know up to 30 days before your departure date. At this point you must notify us immediately of your new preferred departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the deposit paid by you, with a validity period of 36 months.

Yes! Both Full Flex and Ultimate Flex means you can transfer your booking to another date and any optional / additional excursions of your choice with no penalty within 18 or 36 months of your original departure date.

That’s no problem! If you want to change your original booking to a longer duration (with a higher price) than the running camp you are moving from, then:

With Full Flex – your deposit will be re-allocated to the new booking as a deposit in full against the total value of the new camp, and we will then issue a new invoice for the balance of the camp, payable 21 days before the new camp start date.

With Ultimate Flex – Payment of the difference will be required at the time of the change.

If you want to change your original booking to a shorter duration (with a lower price) than the running camp you are moving from,

With Full Flex – your deposit will be re-allocated to the new booking as a deposit in full against the total value of the new tour, and we will then issue a new invoice for the balance of the tour, payable 21 days before the new tour start date.

With Ultimate Flex – A credit voucher will be issued for the difference in price. This voucher has a 36 months validity and can be gifted to another person of your choice if you decide not to travel within that period.

 

Credit vouchers are valid for 18 or 36 months depending on the Flex Option you chose, and can be gifted to another person of your choice if you decide not to travel.

If you chose to gift your credit voucher, we will need to be notified in writing/email and informed of the recipient’s name, email address and telephone number.

The recipient of your credit voucher must use the voucher within the original validity period.

Camp prices are fixed and guaranteed at the time of your original booking and the same prices will apply at the time of re-booking.

To re-book a running camp using a voucher, simply contact our Reservations Team by email or by phone.

Email: info@runningcampskenya.com
Phone: +31655680684

If you have any questions, we'd love to hear from you!

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